Accommodation
If you are experiencing problems with your University accommodation you can speak to the accommodation team based in the Portland Building on University Park. Alternatively, if you are experiencing problems with your housemates you can speak to the Residential Experience Team. If you have any immediate security issues you can also call the security team on campus.
Housing Provider
If you are having issues with your non University accommodation eg: repairs or housing issues you should raise this directly with your accommodation provider and speak to SU advice if further support required.
If you are having issues with your housemates and have been unable to resolve these; If you are in non UoN supported halls you can speak to the Halls Manager/Reception to see if they can help resolve the issues; If you are with a private landlord or if the accommodation provider is unable or unwilling to resolve these you can speak to SU advice who can offer advice around your tenancy agreement.
If the issues with your housemates involve harassment, bullying and/or threats please complete the Report and Support form with your contact details and our team can get in touch to offer support and guidance around reporting.
Our ResX team offer wellbeing support and events to students living in on-campus halls or halls of residents supported by our ResX team (full list here).
If you are having issues with your housemates, your mental health, or struggling to settle in you can reach out to the team who are on hand within working hours and evenings (up to midnight) and weekends (2pm- midnight).
If you have lost property on campus or require a new university card you can go to the security office next to Hallward Library on University Park. You can also complete a lost property form.
If you are on campus and require support in an emergency, you can call the team 24/7 on 0115 951 8888 (for emergencies only)
If you are supporting someone who appears to be experiencing a severe mental health crisis on campus and requires support, please also use the emergency number to call security. All of our security staff are First Aid trained and Mental Health First Aiders.
Student’s Union Advice Centre
Offering free and impartial advice on courses, housing issues and money. Staff can also support with University complaints. In person or online appointments available.